Why Your Best Employees Might Be on the Verge of Quitting

Gaining the Technology Leadership Edge, Episode #99

Why Your Best Employees Might Be on the Verge of Quitting

Show Notes

About the Guest(s):

Sarah Harris
Sarah Harris is a licensed clinical social worker with over twenty years of experience, specializing in mental health issues such as anxiety, depression, and trauma. She is renowned for her expertise in helping organizations cultivate workplace cultures that prioritize well-being. Through her workshops, keynotes, and individual coaching, Sarah assists leaders in integrating mental wellness into corporate environments. She is an advocate for creating healthy workplace cultures and offers counseling through her mental health clinic.

Episode Summary:

In this episode of “Gaining the Technology Leadership Edge,” host Mike engages in an insightful conversation with Sarah Harris, a licensed clinical social worker. They explore the vital role mental health plays in the workplace, particularly in high-stress tech environments. Sarah emphasizes that creating a culture of well-being is not simply about prioritizing mental health but ingraining it into every aspect of the company’s structure. The episode underscores how focusing on mental health can improve employee retention and productivity, challenging the traditional work-life balance paradigm with a fresh perspective on life balance.

Sarah highlights key indicators of burnout in the tech industry such as decreased productivity and increased isolation among employees. She discusses practical strategies for leaders to support their teams’ mental health, from timing communication to allowing employees time to recharge. The discussion also touches on how aligning mental health initiatives with company goals can diminish stigma, fostering an environment of openness. Sarah provides actionable advice for tech companies eager to integrate well-being into their culture, emphasizing that true mental health support goes beyond mere policy and requires genuine human connection.

Key Takeaways:

  • Emphasizing mental health as part of company culture enhances employee retention and productivity, moving beyond the traditional work-life balance to a more holistic life balance approach.
  • Recognizing signs of burnout, such as decreased productivity and collaboration, is crucial for timely intervention and support.
  • Effective leadership involves understanding and respecting employees’ off-time, using strategies like scheduled email sends to minimize stress.
  • Building mental health awareness requires leadership to model and discuss their own self-care practices openly.
  • Providing comprehensive EAP services with adequate sessions is essential for genuinely supporting employees’ mental health needs.

Notable Quotes:

  1. “Your culture is the wellness. It’s not an integrated part of culture, but wellness is the culture.” – Sarah Harris
  2. “The perfect mental health day is the day where whatever it is that you are doing allows you to totally disconnect from work.” – Sarah Harris
  3. “If your employee has left, whether they are working remotely or in the office, if they are clocked out, leave them alone.” – Sarah Harris
  4. “I have yet to meet a single person who is able to read an email from their boss and then just wait and not think about it till tomorrow.” – Sarah Harris
  5. “When we are not taking good care of the mental health of our employees and our retention rates are low, they come to me with three EAP sessions… I’m sorry, it doesn’t work like that at all.” – Sarah Harris

Resources:

  • Sarah Harris’s website: sarahharrisspeaks.com
  • Connect with Sarah Harris on LinkedIn through her website.
  • Book mentioned: Ben Horowitz’s “What You Do Is Who You Are”
  • Society for Human Resource Management (SHRM) referenced for statistics on hiring costs in cybersecurity.

Tune in to the full episode to explore more about how integrating mental health into workplace culture can transform organizational dynamics. Stay connected for further episodes where we uncover more insights into technology leadership.

Watch Episode #99 on YouTube

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Episode Details

Creating a Mental Health-Centric Tech Workplace: Transforming Culture and Enhancing Productivity


Introduction

In the fast-paced and high-pressure environment of the tech industry, productivity, innovation, and growth often overshadow crucial discussions about mental health and well-being. However, integrating mental wellness into the workplace culture can lead to transformative changes. Sarah Harris, a licensed clinical social worker, shares her invaluable insights into fostering a well-being culture in tech companies. This article captures the essence of her conversation, focusing on redefining workplace culture, destigmatizing mental health, and enhancing employee retention and productivity.


Key Takeaways

  • Holistic Well-Being Culture: It’s not about merely prioritizing mental health but about embedding it as a core aspect of workplace culture.
  • Human-Centric Leadership: Effective leaders should recognize and accommodate the dual nature of work and personal life, fostering genuine human connections.
  • Proactive Mental Health Strategies: Identifying early warning signs of burnout and implementing supportive policies can significantly boost employee morale and efficiency.

Redefining Workplace Culture: Mental Health as a Cornerstone

Integrating Well-Being into Company Values

In the contemporary tech industry, the notion of a well-being culture transcends just prioritizing mental health as an add-on. Sarah Harris emphasizes that “it’s not about prioritizing, it’s about making sure that your culture is a well-being culture.” Instead of viewing mental health as a separate hierarchy, leaders should view it as an all-inclusive philosophy that permeates scheduling, communication, policy-making, and jokes permissible in the workplace.

Broader Implications

This holistic approach can redefine how organizations perceive cultural dynamics, impacting spatial awareness, communication, and policies like time-off and hybrid work arrangements. Harris adds, “culture is the way that a company makes decisions and the assumptions that employees use to solve problems.” Emphasizing mental health as a cultural cornerstone ensures that employees feel valued and understood, ultimately fostering a supportive organizational environment.


Human-Centric Leadership: Enhancing Connectivity and Understanding

Fostering Genuine Human Connections

A crucial theme in Harris’s discussion is the need for leaders to embrace their humanity and connect genuinely with employees. “If I am going to be an industry leader, I’m going to have water cooler talk with my staff,” says Harris, highlighting the importance of personal interactions. These connections should focus not only on work-related matters but also on aspects that build trust and empathy.

Impact on Employee Relations

Leaders who engage in simple yet meaningful conversations about employees’ personal lives demonstrate a commitment to understanding their team. Mike reflects on his own experience, stating that when leaders acknowledge employees’ personal challenges, “none of those employees ever let me down.” Such human-centric leadership leads to a more supportive, empathetic work environment where employees feel comfortable and respected.


Proactive Mental Health Strategies: Identifying and Addressing Burnout

Early Warning Signs and Effective Interventions

Recognizing and addressing burnout early is vital for maintaining a healthy workplace. Common indicators include changes in productivity, decreased collaboration, and increased sick leaves. Harris notes, “when they are delayed, when they’re getting to work a little bit later than they were, those are really good indicators of burnout.”

Implementing Supportive Policies

To counter these challenges, organizations must adopt more flexible and supportive policies. Simple measures, like delayed email sending, allow employees to disconnect from work after hours. Harris also argues for improved Employee Assistance Programs (EAPs): “find an EAP program that offers six to 12 sessions,” she advises, ensuring employees receive adequate support.

Long-Term Benefits

These proactive strategies not only enhance immediate employee well-being but also improve retention rates and reduce costly turnover. Harris points out, “when we are not taking good care of the mental health of our employees, and our retention rates are low, we are re-spending that $11,514 over and over again.” This highlights the economic benefits of prioritizing mental health alongside improved morale and productivity.


Connecting It All Together

Navigating the intricate balance between productivity and mental wellness in tech workplaces demands an inclusive approach where well-being is integrated into the cultural fabric. By fostering genuine connections and recognizing the human aspect of leadership, companies can create environments that support both personal and professional growth. Implementing proactive mental health strategies, including comprehensive EAPs and recognizing the early signs of burnout, ensures that employees feel supported and understood.

These insights urge tech leaders to reconsider how they define success and productivity, seeing them intertwined with mental health and employee satisfaction. As organizations expand their understanding of wellness, they create workplaces that not only meet business goals but also nurture human potential, laying the foundation for enduring success.

Contact Information for Saray Harris

Website: SarahHarrisSpeaks.com
LinkedIn: Saray Harris
Timestamp Summary
0:00 Integrating Mental Health into Tech Workplace Culture
5:07 The Impact of Workplace Environment on Employee Mental Health
7:11 Balancing Productivity and Mental Health in the Workplace
14:56 The Importance of Transparency in Workplace Communication
16:16 Leaders’ Role in Destigmatizing Mental Health in the Workplace
20:44 Balancing Work Stress and Mental Health Through Disconnection
22:16 The Healing Power of Music and Self-Connection
24:39 Improving Retention and Productivity Through Mental Health Focus
26:33 Balancing Employee Needs and Leadership in Technology